Shipping Policy
Thank you for shopping with ethosblanc. We’re committed to delivering your beauty and lifestyle essentials swiftly, securely, and affordably. Please review our shipping policy below for details on how we process and deliver your orders.
1. Order Processing
- All orders are processed within 1–3 business days after your payment is confirmed.
- Orders placed on weekends or public holidays will be processed the next business day.
- Once your order is shipped, you will receive a confirmation email with tracking information.
2. Shipping Rates & Delivery Times
- We offer worldwide shipping at a flat rate of $5.99 USD per order.
- Estimated delivery timelines:
- Domestic (U.S.): 3–7 business days
- International: 7–21 business days (may vary by destination)
Note: Delivery times are estimates and may be affected by customs processing, carrier delays, or regional disruptions.
3. Customs & Duties
For international shipments, customs duties, taxes, or import fees may apply depending on your country’s regulations. These are the responsibility of the customer and are not included in your purchase total.
4. Address Accuracy
Please ensure that your shipping address is complete and accurate at checkout.
ethosblanc is not liable for delays or lost packages due to incorrect address submissions.
If an order must be re-shipped due to address errors, additional shipping fees may apply.
5. Lost or Damaged Packages
If your package arrives damaged, or hasn’t been delivered within the estimated timeframe, please contact us within 7 days of the expected delivery date.
We will work with you to investigate and resolve the issue as quickly as possible.
6. Contact Us
For any shipping-related questions or concerns, feel free to reach out:
📧 Email: support@ethosblanc.com
📞 Phone: +852 46596024
📍 Address: UNIT 1507A, 15/F., EASTCORE,398 KWUN TONG ROAD, KWUN TONGKOWLOONHONG KONG